Faqs By Shipping, Tracking and Support
What are the shipping costs and times?
We deliver throughout Europe with the following costs:
- - Free for all orders over 250€ with DB Schenker in the following European countries: Austria, Belgium, Czech Republic, Germany, Spain, France, Hungary, Netherlands, Poland, Slovenia, Slovakia. In Italy, we use Susa Trasporti or BRT.
- - Weight-based costs for all orders under 250€ with DB Schenker. In Italy, we use Susa Trasporti or BRT. Costs are calculated at the time of purchase and at checkout.
- - Costs are calculated based on size and weight for certain European countries (Finland, Lithuania, Latvia, Estonia, Croatia, Ireland), remote areas or smaller islands with DB Schenker. They are calculated at the time of purchase and at checkout.
All information is available on the corresponding page.
If you require further information, please do not hesitate to contact us.
Why don't you offer free transport in all European countries?
At PowerTrack, we are committed to offering the best shipping and sales conditions to all our customers.
For some European countries, shipping costs are extremely high, and we are forced to share this expense with you.
What are the shipping times for the goods?
We ship the same day if payment is made by 2:00 PM from Monday to Friday
With bank transfer, we ship as soon as payment is received.
Delivery times may vary depending on the Country from 3 to 8 working days.
We do our utmost to obtain the best services from carriers in terms of speed, to avoid your machine downtime as much as possible.
Where is the order tracking and how can you follow the shipment?
Access "My account", entering the credentials used during registration, in your personal area > "order history and details", you will find the status update of where your shipment is.
At the moment we do not have the possibility to provide public tracking shared via email.
Do not hesitate to contact us in case of further information.
In which Countries/Nations does PowerTrack deliver?
PowerTrack is committed to offering you a fast, safe and convenient shipping service, collaborating with reliable express couriers to guarantee timely deliveries throughout Italy and Europe.
At the moment, shipments to Malta (MT), Cyprus (CY), United Kingdom (UK) and Switzerland (CH), are suspended.
You can find all information on the dedicated page.
For specific requests, contact us
Where is your company located and how can I contact you?
We are located in Milan, in north-central Italy, a strategic point for rapid European and national shipments.
Our team of experts provides fast technical assistance via chat and email, to help customers in case of need.
Do not hesitate to contact us from Monday to Friday, 8.30-12.30 / 14.00 – 18.00 or using the live chat.